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BioMat Shipping Information for Richway And Fuji Bio Inc. Products

We process, ship and deliver packages Monday through Friday. Regular orders are shipped Tuesday through Friday. Expedited orders are shipped Monday through Friday. Actual delivery date may differ from the estimated transit time. Richway and its designated shipping carriers do not guarantee the date and/or time of delivery. Deliveries cannot be made to APO/FPO/PO Box addresses.

All items shipped via UPS require a signature for delivery. If you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order. A total of three attempts may be made before it is returned to the warehouse. UPS may deliver to your local UPS Store for pick up after 1st attempt. If the package is in transit to the warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to reship.

Standard Ground Shipping: 7-14 business days (excluding weekends/holidays)*
Expedited Shipping: 3-5 business days (excluding weekends/holidays)*
*Based on stock availability

US
UPS Standard Ground
Orders for items that are in stock are usually shipped within 48 hours of credit card settlement, excluding weekends and holidays. Orders are delivered 5-7 business days after credit card settlement. Barring exceptions, these orders ship out Tuesday through Friday.
UPS Expedited
Expedited orders for items that are in stock are usually shipped within 24 hours of credit card settlement, excluding weekends and holidays. Orders are delivered 3-5 business days after credit card settlement. Barring exceptions, these orders ship out Monday through Friday.
Expedited orders must be received by Richway’s headquarters between Monday through Friday by 8:00am HST(Hawaii standard time) to be charged the same day, for shipment the following day.*
Expedited orders received by Richway’s headquarters between Monday through Friday after 8:00am HST will be charged the following day.*
*Any issues or changes which occur with the credit card, billing address, shipping address, etc., may delay processing and shipping.
All orders being picked up at Richway's headquarters in Oahu or shipping to the Hawaiian Islands must include a 4.712% general excise tax.

Guam, US Virgin Islands, Alaska, Puerto Rico
All orders shipping to Alaska are charged an additional $25 per item.

Canada
Richway's shipping quote for Canada does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country's customs department for estimates or more info regarding these fees.

International Orders
Richway's shipping quote does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country's customs department for estimates or more info regarding these fees.
With respect to each item for which import fees have been calculated, you authorize Richway to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your item, process and remit your actual import fees for such item.
If you choose to designate an alternate carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your item, process and remit your actual import fees for such item, Richway is no longer accountable for any issues that may arise.
** Please note: 220V Biomat Professional orders being shipped to the U.S./Canada/International (except Korea, China, and Europe) are in a duffel style bag.

EUROPE
Richway’s shipping quote for European Union Member States (indicated on the Price List) includes VAT of 21%. VAT is to be included with your order at time of ordering. There are no customs and duty tax due to the EU-South Korea Free Trade Agreement.
Note: (Non-EU Countries) Richway’s shipping quote for Non-European Union Member States does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s customs department for estimates or more info regarding these fees.

ChinaFor China shipments, the quotes provided for most items include import fees such as customs and duty tax and VAT.
Items that do not include customs and duties tax and VAT in the shipping quote are for smaller packages such as the Detoxi, Biomat Accessories, Alkal-Life Accessories, Rejuvena Accessories. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country's customs department for estimates or more info regarding these fees.

Once your order has shipped, you will receive tracking information via email.
Shipped via UPS
Upon shipment of your item, you will receive UPS tracking notifications from UPS Quantum View. Orders must clearly indicate the email address(es) to receive tracking notifications. Orders submitted without clearly indicated email address(es) may not receive tracking notifications.
Shipped via USPS
Supply Orders and smaller packages are usually shipped via USPS. Upon shipment of your item, you will receive USPS tracking notifications from USPS. Orders must clearly indicate the email address to receive tracking notifications. Orders submitted without clearly indicated email address may not receive tracking notifications.
Shipped via Alternate Carrier
In the event that our usual shipping carriers are unable to deliver your item due to size/weight limits or location restrictions, your item will be delivered via an alternate carrier. You will be notified of the alternate carrier’s delivery timeframes once available.

You may change your shipping/pickup options as long as your order has not begun processing.
Contact us at 855-338-6410 within 1 hour of placing your order if you would like to:
- Change your shipping method (Standard or Expedited – US only)
- Change your order from shipping to store pickup
- Change the shipping address
You may change your shipping/pickup options after your order has begun processing but it will incur a fee.
Contact us at 855-338-6410 immediately after your order has begun processing if you would like to:
- Change your shipping method (Standard or Expedited – US only) - $25 fee per item
- Change your order from shipping to store pickup - $25 fee per item
- Change the shipping address within the same city/state – $25 fee per item
- Change the shipping address to a different city/state – Contact Richway for quote

If your order is damaged or defective upon receipt, please keep the original packaging and notify us immediately so a claim can be made to our shipping carrier. If your order is incorrect or missing items/components, you must notify us within 7 business days from the date of initial receipt. Please have your RI number and/or tracking number ready upon claim request.

If you refuse delivery of any order, you are responsible for the original shipping charges. Upon refusal, it will be returned to our warehouse. Upon receipt at our warehouse, you will receive a refund for the item and tax (if applicable).
Foe International orders, if you refuse delivery of any order, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Richway. Upon receipt at our warehouse, you will receive a refund for the item and tax (if applicable). Any import fees and cost of returning the package will be deducted from your item refund.

In observance of the Christmas Holidays, no packages will be mailed during this period. To receive your packages BEFORE Christmas, we recommend you order any items before December 15th (will be announced if this date changes). We cannot guarantee delivery of any package before Christmas after this date. If you'd like to expedite your order, please contact us immediately after placing your order. Expedited shipping in the U.S. is approximately $25.00 per item. Call for overseas expedited shipping.

 

*Richway &Fuji Bio, Inc. reserves the right to change any of the terms and conditions contained in this policy or any other policies and procedures, at any time and in its sole discretion. Any changes will be effective upon posting of the revisions on the site. You are responsible for reviewing the notice and any applicable changes. Changes to policies and procedures may be posted without notice to you.

 

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*Legal Disclaimer. Information provided is for informational purposes only and is not a substitute for professional medical advice. No health claims for these products have been evaluated by the United States Food and Drug Administration (FDA), nor has the FDA approved these products to diagnose, cure, or prevent disease. Since every individual is unique, you may wish to consult with your health care practitioner about the use of our product in your particular situation. The information on this site has been complied by presenting material (taken out of context) from the research study of the records of doctors: Dr. Takada Maku, Dr. Hatashita Toshiuki, Dr. Hirohuchi Mitchio, and Dr. Ota Nobuoi of Toho University Hospital Japan. These research records were developed over a 40 year period of time. Bibliography: Dr. Sang Whang 'Reverse Aging', MD., Ted Rozema 'Chelaton Therapy', and Dr. Fred Soyka with Alan Edmonds 'The Ion Effect'.
 
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