Richway & Fuji Bio Inc. International, Inc. 100% warranty term is 1 year.
If your product requires service, call the Richway & Fuji Bio Inc. Repair Dept. at 855-338-6410.
To obtain service under this warranty, you must call prior to submitting your product to obtain a return merchandise authorization (RMA) number. Returns must be received by our office within two (2) weeks from the date the RMA was given. This number is required and must be placed in a visible area on the front of the package.
When inquiring about a repair, please provide a detailed description of the problem you are experiencing and provide your RI NUMBER for your purchase. The RI number is the Richway & Fuji Bio Inc. invoice number for your purchase which is obtained at the time you place the order. The following information provides some details of our repair service.
- Up to 2 months from the date of delivery, Richway & Fuji Bio Inc. will pick up the product, repair it and send it back to the customer at no charge.
- Two months to one year from the date of delivery, the customer is responsible for shipping the product back to Richway & Fuji Bio Inc. and the repair fee is 100% free. Richway & Fuji Bio Inc. International will cover the cost of shipping the product back to the customer.
- One year to 3 years from the date of delivery, the customer is responsible for shipping the product back to Richway & Fuji Bio Inc. and for the repair fee which is detailed below. Richway & Fuji Bio Inc. International will cover the cost of shipping the product back to the customer.
- Richway & Fuji Bio Inc. International offers Life Time Trade In for 30% off the value of your original purchase. You can trade in for the same product plus shipping or if the products you are trading in for is of lesser value, it is 30% of the cost of the lesser value item plus shipping.
- Only the original buyer of the product can call to get the warranty service.
How to send product in for repair:
- Pack items securely. Do not send the Biomat in the suitcase/carry bag.
- Write the RMA number on the outside of the package and enclose return name, address and phone number.
- Item must have a tracking number. UPS or FedX numbers can be tracked. If sending via the U.S. Post Office, requesting delivery confirmation will enable tracking of your item. If sending via the U.S. Post Office, you may insure your item, but the insurance receipt cannot be used for tracking.
- Ship to: Richway & Fuji Bio Inc. International, 1314 South King Street, Suite 520, Honolulu, HI 96814
How to send in payment for repair:
- Upon completion of the repair, Richway & Fuji Bio Inc. will get in contact with the customer for payment information and return address confirmation.
- If you would like to pay by check, you may enclose a check payable to Richway & Fuji Bio Inc. & Fuji Bio Inc. with your repair.
Repair time: Estimated 3 weeks from date of receipt.
Fees for repair:
If you have a problem within the 2nd or 3rd year of your ownership of the product, there is a small fee depending on the product:
Quantum Energy Pad Pro $30
Quantum Energy Pad Single $30
Quantum Energy Pad Queen $40
Quantum Energy Pad King $50
If you have a problem in 4-30th year the fee is:
Quantum Energy Pad Pro $90
Quantum Energy Pad Single $90
Quantum Energy Pad Queen $120
Quantum Energy Pad King $150
Repair service up to 3rd year covers: electronics, heating, top layer replacement
Fourth year and up: top layer replacement service is repair cost plus cost of top
Customer is responsible for shipping to Richway & Fuji Bio Inc. from 2nd year and up
Richway & Fuji Bio Inc. will cover the shipping cost back to customer upon completion of repair.
Written Warranty Information:
We warrant to you, the original purchaser, that our products and all their parts and copmponents are free of defects in material or workmanship. "Defects" as used in this warranty, are defined as any imperfections which impair or impede the function and use of the product.
This warranty applies under the conditions of normal use. Richway & Fuji Bio Inc. and Fuji Bio Inc. shall not be liable for any incidental or consequential damages as a direct use of negligence or misuse, use on improper voltage/current, or use contrary to the operation instructions indicated. Disassembly, repair, or alteration, by any person other than those from an authorized service center is strictly prohibited. Any of these incidences will void the warranty.
Our warranty obligation is expressly limited to the repair or replacement of parts and components from the time of purchase through the end of the warranty period stated for that product.
All products purchased from E-Commerce sites (Amazon, eBay, etc) will not be covered under warranty.
To obtain service under this warranty, you must call prior to submitting your product to obtain a return merchandise authorization (RMA) number. This number is required and must be placed in a visible area on the front of the package.
In addition you must also present or send your Richway & Fuji Bio Inc. product with a copy of the original sales slip, your charge or credit card receipt, or other proof of the date of the original retail purchase of the product to Richway & Fuji Bio Inc. and Fuji Bio Inc. at 1314 South King St, Ste #520, Honolulu, HI, 96814.
Any postage, insurance, transportation, or shipping costs incurred in presenting or sending your Richway & Fuji Bio Inc. product for service is your responsibility.
This warranty gives you specific legal rights. You may have other rights which may vary from state to state.
Some states do not allow limitations on how long an implied warranty lasts and some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions may not apply to you.
The duration of any implied warranty of merchantability, fitness for a particular purpose, or otherwise, on this product shall be limited to the duration of the applicable expressed warranty set forth above. In no event shall Richway & Fuji Bio Inc. be liable for any loss, inconvenience or damage, whether direct, incidental, consequential or otherwise with respect to this product except as set forth herein.
Limited Lifetime Warranties for: Alka-Life, Amethyst Tourmaline Pillow, Biobelt/Poka Poka Belt, Biomat, Quantum Energy Pad, and Rejuvena.
Returns for Refund
Refunds - A return merchandise authorization (RMA) number must be obtained by contacting our office (808-589-2800) or emailing (customerservice@Richwayusa.com) us before any returns for refunds or repairs are made. Be sure to have your invoice (RI) number on hand when contacting our office.
- 0 to 7 days from date of delivery 100% Refund
- 8 to 14 days from date of delivery 70% Refund
- 15 to 30 days from date of delivery 50% Refund
- 31 days or more days from date of delivery 0% Refund
Returns must be received by our office within two (2) weeks from the date the RMA was given. The customer is responsible for the return shipping charges.