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Frequently Asked Questions and Policies

How long has the Bio-mat been in use?
I was wondering if the Bio-mat can be put inside a mild hyperbaric chamber. We purchased a mild hyperbaric chamber for her several years ago which she uses 3x per week with just a vicso-elastic pad inside. Would she be able to put the Bio-mat right on top of that while being treated?
Can you tell me if this product is safe to lay on for any period of time? I am concerned about the electromagnetics as being harmful. Do you have any documentation? Have you used a Trifield meter on the mat at all?
Can I set any temperature on the controller I want?
My table will be multi purpose.... can I leave a mat of circular magnets on the table at the same time...under Bio-mat?
Are there any contraindications?
Do you know anything about the safety of using the Bio-mat during pregnancy?
My only concern is that I went through a cataract removal surgery recently. The Bio-mat might be too hot and the artificial lens that were installed in my eyes might melt, and that may also be true to contact lenses?
Involved in an accident I had several broken/fractured bones and a few rods inserted, after 2 years the rods have been removed. Which bio-mat would help me the most?
What are vein waves?
I have been comparing this type of far infrared energy to the kind generated by LED's. Is yours better? If so, for what reasons?
Have you had any indications that using the Bio-mat helps build bone density in someone with osteoporosis?
Patient had already two spinal operations in which three bars and twelve screws made of titanium were inserted. I would like to know if patient can use the Bio Mat. Do the Far Infrared Rays (FIR) harm or heat titanium producing inflammation around the area? At the moment it is Inactive. Would Negative Ions help the patient?
How does the far infrared waves affect body implants (Heart monitors, fibralators, plates & screws, artificial knees, implants, etc)? Is there a negative effect on these devices? Do they heat up, does plastic melt, does electronics cease to function?
Just wondering what this FDA registration actually means - is it very easy for anyone to get on a product? Does it make the Bio-mat a more credible health solution than alternative health solutions that are not medically proven? Is the Bio-mat medically proven?
Do I put the white padding between the Bio-mat and the bed mattress? Do I place a sheet between myself and the Bio-mat? Is there a risk of staining the Bio-mat due to sweating?
Can I use the Bio-mat on a memory foam mattress/topper?
What is the difference between a infrared sauna and the Bio-mat?
Does the Alkal-Life 7000sl use mesh or solid plates? And, being that it is medically approved, does it use non-outgassing plastics in contact with the water?

What and when was the bio-mat last improved upon?
Do you no longer carry the Bio-mat with Jade?
What is the effectiveness difference between the amethyst and jade bio mats?
What is the difference between the Mini and the larger size bio mats?
What about all the imitations heating pads?
Can the Bio-mat be used on 110 or 220 volts?
If you wish to purchase more than one mat?
What is the cost of the beds when you become a distributor verses a retail price without being a distributor?
Could you please contact me with pricing of the different Biomats and pillow etc.
What if someone is selling for less than you? Can you match it?
Thinking about ordering the Amethyst Biomat on Amazon?

How do I place an order?
What payment methods do you accept?
How do I know my credit card purchases are secure?
How can I cancel my order before checking out?
How much will the shipping cost and how is it determined?
How long after I place my order will I receive my order?
I have 220v electricity, can I order a 220v version?
Do you ship internationally?
I have purchased a Bio-mat, now what do I do?
What is the Professionals discount?
Do I have to buy a Bio-mat to become a distributor?
What are your company policies?
What do I do if the bio-mat or the controller stops working?
What are your privacy policies?

How long has the Bio-mat been in use?

The Bio-mat has been in use since 1997, NASA had the technology patented since the 1960's and it became public domain in 1997. A similar device that was not easy to use was $500,000 and sold only to institutes. Now we can have this FDA medical device in our homes for the cost of a few months of health insurance. There is a lot of research from Japan and Korea, and is used on the hospital beds. It is still relatively fresh here in the United States, but doctors, hospitals, and alternative care practitioners are all using it.

I was wondering if the Bio-mat can be put inside a mild hyperbaric chamber. We purchased a mild hyperbaric chamber for her several years ago which she uses 3x per week with just a vicso-elastic pad inside. Would she be able to put the Bio-mat right on top of that while being treated?

Generally, unless water is involved, the mat can lay anywhere. Just have the control box outside the chamber if possible, and be sure that no more moisture than an intense sauna would have is going to be present in the chamber.

Can you tell me if this product is safe to lay on for any period of time? I am concerned about the electromagnetics as being harmful. Do you have any documentation? Have you used a Trifield meter on the Bio-mat at all?

Yes, we have seen it tested with three different tri-meters. A tri-meter usually has an electric setting and a magnetic setting. If it is set to electric, there should be no or very little reading. The outlets on the wall, lamps, etc all have very distinct readings, and the Biomat had no reading.

If set to magnetic, which has little established harmful effects in low range, and does not stand for electromagnetic, you will get a reading. A specialist in EMF's Dr. Korn has stated that "0-4.5 in magnetic miligaus is absolutely safe, 4.5-7 is established as safe, yet does have a slight effect on the anatomy, neither harmful nor necessarily beneficial, 7-up should be limited when coming from electrical devices," he tested the Biomat's magnetic reading at 5.5mg and had no electrical reading more than an instant of insignificant signal at the turning on of the mat. Everything that has mass has a magnetic field. Amethyst crystals have a pretty strong magnetic field. The harmful electromagnetic fields that we should all try to limit and avoid in our lives are 60 cycle, AC (alternating current) electromagnetic fields. These fields have been proven harmful, and after Nikolai Tesla discovered them and released them, he soon after begged for them to be revoked due to their detrimental effects on the human body, yet it is what we find in our homes and most every electrical device.

The Biomat is transformed (converted) to a DC (direct Current) in its control box, making it much more suitable and harmonizing for interaction with the human body. It has a very different quality to its energy, and although it will still get a reading on a trimeter, it is not the same as a reading from an AC device, which is harmful and blocks the human body's own electrical sensitivity and conduction, interferes with cellular function and communication, etc.

There are also settings to test what range, such as 0-5mg (miligaus), 0-10, 0-100, etc. If it is set to 0-5 and the reading is 4 or 5, which is very small, their reading will seem off the charts. If the meter is set to 0-100 and the reading is 4-5 it will seem miniscule. Test results have been certified.

Billions of people are using electrical devices with 120V, 60 cycle AC current and hardly notice the harmful effects on their health and lives every day.

All appliances that plug into an electrical source will emit some EMF. The Bio-mat works in a way in which it does not always require active electricity . When the Bio-mat is actively heating up to the designated temperature, it is using electricity, which means the controller will emit EMF. Once the Bio-mat has reached its designated temperature, it stops using electricity, and the EMF emission from the controller will be reduced. EMF emission is reduced from the Bio-mat itself (mat portion). However, the controller will still emit EMF because it is plugged into an electrical source. There are a few innovative layers within the Bio-mat that help to reduce exposure to EMF from it. The Reverse Currency Heating Layer has built in EMF interception. In addition, we have incorporated a Copper Fabric Layer, Carbon Fabric Layer, and our exclusive Nano Copper Fabric Layer to aid in reducing EMF from the Bio-mat. The controller of the Bio-mat also has a function which pulls EMF from the mat to the ground.

Can I set any temperature on the controller I want?

No. The controller has preset temperatures settings. They are 95f (35c), 104f (40c), 113f (45c), 122f (50c), 131f (55c), 140f (60c), 149f (65c), 158f (70c). You can also select timer settings of 2hr, 4hr, 8hr, 12hr. We do not recommend using the Bio-mat at higher heat settings for extended periods of time due to the risk of skin burns.

My table will be multi purpose....can I leave a mat of circular magnets on the table at the same time...under Bio-mat?

Yes, they can be used in conjunction with the Bio-mat, under the mat on the table may be greatly beneficial.

Are there any contraindications?

It is always recommended to consult with your physician before the use of the Bio-mat. Remember to stay hydrated while using the Bio-mat.
Here is a list of Precautions:

  1. The Biomat should not be used by infants and young children. The Bio-mat is not indicated for the elderly. The elderly should consult with a physician prior to use.
  2. If you have the following conditions, do not use the Bio-mat.
    • Person with organ transplants
    • Person with high fever
    • Person with cognitive disability
    • Person with skin problems on the area of use
    • Person with acute disease, tumor, the visually impaired, and any heart problems
  3. If you have the following conditions, do not use the Bio-mat unless directed by a physician.
    • Person with immobility
    • Person with internal pacemaker/defibrillator
    • Person with Adrenal Suppression Disorders, Addison's Disease, Adrenal Insufficiency, Systematic Lupus Erythematosus, and Multiple Sclerosis (MS).
    • Person with bypass surgery
    • Person with diabetes
    • Person with high blood pressure (hypertension)
    • Infants
    • Person who is pregnant/expectant
    • Person who recently received radiation/chemotherapy
    • Person with surgical or silicone implants
  4. If you have the following conditions, use the Bio-mat with caution (no heat/negative ions only).
    • Person with fever
    • Person with joint injuries
    • Person with insensitivity to heat
  5. Do not use the Bio-mat if your skin is insensitive to temperature change.
  6. FDA has not evaluated the Bio-mat for use while sleeping.
  7. If using the Bio-mat for a long period of time, check your skin to make sure there are no burns or blisters. Stop using the Bio-mat if burns or blisters occur.
  8. Do not run, stand, or place heavy objects on the Bio-mat.
  9. Keep the Bio-mat away from sharp objects. Do not allow anything to puncture the folds of the Bio-mat.
  10. Do not pull on the power cord, controller or the connecting part of the controller and Bio-mat.
  11. Do not use the Bio-mat for any purpose other than heat therapy.
  12. Do not alter, change or disassemble the product.
  13. Before using the product, inspect the power cord to make sure there is no damage to it.
  14. Do not plug the Bio-mat into a power strip with other devices. Problems may occur. Plug the Bio-mat into a dedicated outlet.
  15. Stop using the Bio-mat if it is not functioning properly.
  16. If there is a power outage, turn off the power and disconnect the plug.
  17. If you do not feel well because of the Bio-mat, stop using it and consult with a physician.
  18. Do not drop, throw, or mishandle the Bio-mat controller.
  19. Any person who is sick or pregnant/expectant should consult with a physician before using the Bio-mat.
  20. Do not use the Bio-mat if you have an external pacemaker.
  21. If controller is set to 104' - 158'F (40' - 70'C), low temperature burns can result if using the Bio-mat for a long period of time. Use with caution.
  22. When the Bio-mat is not in use, unplug it and store it in a dry area without humidity.
  23. Unplug the Bio-mat before cleaning it. Use a vacuum to remove the dust on the Bio-mat's surface and use a soft dry fabric to wipe the controller.

Do you know anything about the safety of using the Bio-Mat during pregnancy?

See Containdications above.

My only concern is that I went through a cataract removal surgery recently. The Bio-mat might be too hot and the artificial lens that were installed in my eyes might melt. That may also be true to contact lenses.

I do not think this will be a problem, it is light, not heat. If concerned, do it on low settings or consult your physician. The professional package has the Amethyst and Tourmaline Pillow which keeps your head cool while your body gets hot.

Involved in an accident I had several broken/fractured bones and a few rods inserted, after 2 years the rods have been removed. Which biomat would help me the most?

Basic Energy of the Bio-mat.
Infrared Ray length: 6.5-8-14 micron
Herz: 600,000 Hz.

Carbon fiber: it is the electric energy to Infrared ray energy.
Amethyst mat: Carbon fiber: 12 m

Mineral containing
Amethyst: Ca.(9.8%), Mg(3.5%), K2(1.4%), Na2(3.7%), Ge(0.035%) Silica (72%) Oxigen (8%), and etc

Own Frequency:
Amethyst: 32,786,000 Hz

Own Infrared Ray:
Amethyst: 6-11 micron

As you see above, Amethyst Energy is much more gentle than Jade (because higher Hz, and lower side of infrared ray), this means the energy is sharper.
Sharper energy is good for healing, but it does not feel comfortable. Less sharper energy is good for comfortable feeling and better for release of pain.
Most accident cases person has a lot of physical pain, so jade is good for pain release. As long as the pain is released, then their healing is working.

What are vein waves?

Vein waves are earth's own waves, if this vein wave pass Water stream under ground, than it will be amplified. Amplified vein wave can give really strong and bad energy to living body. Can only block with Copper and Aluminum, the first fiber glass layer in the Bio-mat is aluminum foil.

I have been comparing this type of far infrared energy to the kind generated by LED's. Is yours better? If so, for what reasons?

What is the Ray?

  1. Visual Light: 0.40 ~ 0.75 Micron
  2. Infrared Ray: 0.76 ~ 1,000 Micron
  3. Micro Wave: 1001 ~ 1,000,000 Micron

As you see above infrared Ray range is very wide. LED infrared Ray is 0.76 ~ 0.79 Micron (called short wave infrared Ray), Amethyst Infrared Ray is 5.5 ~ 12 Micron (called Far infrared Ray), and Electric infrared Ray and Crystal Amethyst infrared Ray are totally different Energy

LED can not kill the bacteria, LED can not generate Negative Ion, LED penetrate power is much less than 1", Crystal Infrared Ray is 6".

Have you had any indications that using the Bio-mat helps build bone density in someone with osteoporosis?

We do not have an official Report. We are testing clinical research in Korea Infrared Ray Institution looking for mechanism of function.

Patient had already two spinal operations in which three bars and twelve screws made of titanium were inserted. I would like to know if patient can use the Bio-Mat. Do the Far Infrared Rays (FIR) harm or heat titanium producing inflammation around the area? At the moment it is Inactive. Would Negative Ions help the patient?

The Biomat is very versatile in its application and settings. It will be completely suitable for your patient even his/her titanium pins and rods. If the patient does have a response, the settings can be adjusted to lower the FIR intensity, creating comfortable levels of use.

How does the far infrared waves affect body implants (Heart monitors, fibralators, plates & screws, artificial knees, implants, etc)? Is there a negative effect on these devices? Do they heat up, does plastic melt, does electronics cease to function?

From the very beginning implants case is one of the most concern for us. There are many people who use metal kind of implant. We worried about any side effects. But we received a lot of good responses from implanted customers. Mostly implanted people had a lot of pain because of implants. After they used the Bio Mat, the pain reduced a lot.
We were concerned if there was any possibility to increase to high temperature in Metal implant, but we realized that the human body system has good enough temperature control, even though that is not their own body part. However, if someone who has implant in his spinal column, than he should start at a lower temperature, because the spine is very sensitive. See contraindications above.

Just wondering what this FDA registration actually means - is it very easy for anyone to get on a product? Does it make the Bio-mat a more credible health solution than alternative health solutions that are not medically proven? Is the Bio-mat medically proven?

U.S F.D.A. Approved Class II Medical Device. It is definitely hard to get in terms of working towards applying and receiving it and then to follow the guidelines of the FDA once received. Yes it makes it more credible. Other devices or especially mats do not have this, they are not willing to go through this process, and this states to people that we are not trying to hide anything, we know it works, we have backup to prove that our device does what it says it does, etc.

The Bio-mat has undergone many studies to find out its effectiveness for healing, these have occurred privately, at hospitals and more. These studies cannot be used due to our FDA status. Yet The FDA has proven that the Bio-mat produces Far Infrared in the way Richway Fuji Bio Inc. has claimed. It has also proven that the Bio-mat produces negative ions in the way that Richway Fuji Bio Inc. claims. The FDA has recognized, as well as every other medical association and establishment, that both Far Infrared Light and Negative Ions have a measurable effect in assisting the human body in both healing itself from injury, etc. and maintaining itself in states of health. This is powerful information and without assuming the Bio-mat's quantum aspect, we can honestly share with people the Benefits of the Bio-mat by sharing the benefits of both Infrared Light, and Negative Ions.

Do I put the white padding between the Bio-mat and the bed mattress? Do I place a sheet between myself and the Bio-mat? Is there a risk of staining the Bio-mat due to sweating?

The white cotton padding that came with the Bio-mat does go on top of the Biomat to evenly disperse the heat. Each cotton pad includes the Hideo diagram, an energy pattern which incorporates sacred geometry. You will want a mattress pad on top of the bed mattress under the Biomat. Then you can put a sheet on top of the padding and the Biomat. The white cotton padding is washable in cold water, but the Biomat shouldn't get stained because the padding should protect it. Liquids can damage the internal layers of the biomat. You don't want to get the Biomat itself wet, this will void the warranty. You can use our Quantum Energy Pad for additional comfort and protection. The Quantum Energy Pad is comprised of Bio Clay Memory Foam which was designed to allow the Biomat's far infrared rays to pass through it easily, a Tourmaline Layer for added negative ions, and a microfiber layer which does not promote the growth of bacteria and dust mites.

If the biomat has any moisture or perspiration use a dry towell to wipe it off. We also recommend wiping the clear window of the biomat once a month with a damp, clean cloth to maintain good condition. The biomat cannot be submerged in water. If you do need to clean your biomat due to something more than just water, such as juice or pet accident, we recommend mixing a solution of equal parts white vinegar and water. Make sure the biomat is unplugged. Submerge a clean cloth into the solution and wring it out so it is not soaking wet. Dab the top surface of the biomat and repeat this process. If possible, leave the biomat in the sun to dry. Also, if possible, while it is drying in the sun plug it in and turn on the highest temperature setting.

Biomat & Bio-Belt troubleshooting: Please check for good cord connections and functional power sources. Red alarm light blinking/ beeping: please ensure that the connection is correct, or it could indicate a mat issue. Please try to use the mat by sitting, laying, rolling, or pressing your palms all over on top of the mat, then see if the controller responds. Temperature & Heat: all Biomats and Bio-Belts are designed to be weight and pressure sensitive, so they will respond by generating heat differently. When an object is placed on top of a Biomat, areas where the object contacts on the mat might form close heat circulation. As a result it might heat up quicker and feel warmer between the object and the mat. Exposing or covering the mat unevenly will have uneven heating areas across the mat.

If you plan to use oils with the Bio-mat, we recommend purchasing a waterproof cover. We offer waterproof covers for all of the Bio-mats. Oils which seep onto the Bio-mat may damage and wear the internal components of the product. The waterproof cover assists in protecting your Bio-mat from liquid damage. The waterproof cover is 100% polyester with an added proprietary coating. This specialized coating is resistant to water. While it is thinner than our previous model of waterproof cover, this version is much more durable and denser thanks to this proprietary special coating. The waterproof cover repels water while remaining permeable to particles smaller than water. This means that while the waterproof cover is composed of a "synthetic" material, it is designed to allow infrared rays and negative ions from the Bio-mat to easily pass through it.

Can I use the Bio-mat on a memory foam mattress/topper?

The Bio-mat contains a thermal protection layer near the bottom of it to aid in keeping heat from travelling downward, but some heat may still travel down toward the surface it is laying on. We recommend contacting the manufacturer of the mattress/topper to confirm if heat may damage its components. If so, do not use the Bio-mat on such a surface.

What is the difference between a infrared sauna and the bio-mat?

Infrared saunas are room saunas where you step completely into the sauna like a small room. They take up a specific amount of space. They only use far infrared light rays, and your head gets hot. The bio-mat is portable and goes on a bed, couch, massage table, depends on which size you have, but they take up a lot less space. The bio-mat also has the added benefits of Amethyst crystal therapy and Negative Ions. The Amethyst Tourmaline pillow keeps your head cool while your body gets hot so you can also use it for longer periods of time than a sauna. The Bio-mat uses a combination of fabrics and amethyst stones to generate far infrared rays which are then transferred to the body as heat. The heat comes from friction generated within the body through the effects of far infrared rays. Far infrared rays warm the inside of your body and the part of your body contacting the Bio-mat. In addition to amethyst, all Richway Bio-mats have a tourmaline layer within them which produces an abundance of negative ions. Some competitors use tourmaline ceramic beads in their mats. This is a cheaper and less effective alternative to the black tourmaline and black tourmaline fabric used in the Bio-mat.

Does the Alkalife 7000sl use mesh or solid plates?

The chamber is Solid plates.

What and when was the bio-mat last improved upon?

The Amethyst Bio-mat 7000mx was updated Febuary 2015 with new hard shell carry cases for the Bio-mat Professional and Mini Bio-mat (US shipping only, otherwise it is a cloth hard case), providing you with an improved design, better durability, easy maneuverability and convenience. The Quantum Energy Layer, which is made from powder of peach and grape seed extractions, was also added to all sizes of the Bio-mat.
The Amethyst Bio-mat 7000mx was previously updated November 2012. It comes with a powerful new layer that provides strong Negative Ions and Magnetic reaction - the TOCA layer (TOurmaline CAtch power), also updated is the pad replaces fabric with an improved "Clay" fabric which transfers very gentle infrared rays, and comes with a new more durable and powerful controller which is made for heavy duty use with a new sleek modern design.
The Amethyst Biomat was previously improved in January 2010. The Amethyst is now ground 7 times compared to 5 times for previous version of the bio-mat so the Amethyst is finer and has more shine to it. The panel within the bio-mat that generates the Negative Ions is 50% larger. The bio-mat itself is now 8mm thicker than before. The plug has been modified so it is harder and thicker so it is tougher to break. The travel case for the Professional size bio-mat is now longer and not as wide so it can fit through doorways easier, and the pull handle now has a locking button so the bio-mat can be pushed as well as pulled.

New product as of 2020: Richway Bamboo Silk Comforter is made from organic bamboo fiber, which helps keep your skin feeling fresh, while providing silky smooth comfort for a relaxing sleep. Bamboo Fiber is an eco-friendly and 100% biodegradable alternative. Available in Double and Queen.

New product as of 2018: The BioAcoustic Mat employs a powerful low frequency sound generator that delivers a deep acoustic massage for joints and tissues. The high-fidelity upper speakers add another dimension of sound therapy to the BioAcoustic Mat. Vibroacoustic relaxation is not just for the brain. It also provides deep physical cellular stimulation to the skin, muscles, and joints. Use the BioAcoustic Mat in conjunction with the Bio-mat for optimal performance. Available in Professional and Single sizes.

New product as of November 2016: Our latest creation will bring you all of the benefits of the Biomat, but on a soft and luxurious bedding product. This product is the Orgone Biomat. We believe the Orgone Biomat will change the lives of many - one night at a time. This product has been discontinued.

Richway Fuji Bio Inc. and The Life developed the Quantum Energy Pad, a product composed of environmentally friendly raw materials such as organic compound energy extracted from peach and grape seeds, which can be beneficial to the human body's biological vibration. Both the quantum energy layer and tourmaline layer maintain your health by promoting blood circulation through the use of far infrared rays. Its high density and durable 3D mesh material allows excellent air permeability. It also assists the passage of far infrared rays when used with the Biomat. The 3D mesh evenly distributes your body weight and eliminates pressure points adding comfort to the use of the biomat.

Do you no longer carry the Bio Mat with Jade?

No, the Jade mat is no longer available.

What is the effectiveness difference between the amethyst and jade bio mats?

Through our 20 years of extensive research, we have found that amethyst produces the optimal amount of natural infrared rays over jade. At first Jade was the obvious choice for the Koreans, it has been used for thousands of years as a healing stone. Then they decided to do actual tests and studies with hundreds of different stones, crystals, glasses, plastics...to see if any made significant differences in the human bio-compatibility of the infrared. They discovered that Amethyst made a huge difference and the body used the light 200% more effectively and combined with 10hz infrared, the healing response and testimonials was unheard of. So they did test batches, some with and some without, the Amethyst ones had huge numbers of responses, and the non-amethyst ones had some cases, but not nearly as frequent. Biomat amethyst comes from China, Brazil and India. The Biomat also contains a layer within it called the TOCA layer. The TOCA layer is a tourmaline layer, and in conjunction with the peach and grape seeds layer, allows the Biomat to produce an abundance of negative ions.

What is the difference between the Mini and the larger size bio mats?

All biomats have within them a layer called Tourmaline Catchpower (TOCA). This is an internal layer. The Mini also has visible alternating rows of Amethyst and black Tourmaline gemstones to match its output of Negative Ions with the larger mats. Some competitors use tourmaline ceramic beads in their mats. This is a cheaper and less effective alternative to the black tourmaline and black tourmaline fabric used in the Bio-mat.

What about all the imitation heating pads?

Not all infrared, gemstone mats are the same. Richway Fuji Bio created and has been evolving the Bio-mat for over 20 years. Through research, development and feedback from health professionals, we designed a wellness tool used by tens of thousands worldwide and contains unique layers to provide additional health benefits to the user. The Bio-mat continues to be the leader in far infrared and negative ion therapy. The Biomat contains the Peach and Grape Seed Layer and provides organic energy, natural far infrared, and a class-leading amount of negative ions. The TOCA Layer is a tourmaline layer within the mat which provides negative ions as well, and the surface layer of the Biomat utilizes 100% cotton fabric (not including the urethane window which shows the gemstones). The state of the art IC chip within the Biomat's controller controls the programming of the Biomat. These innovate technologies set the Biomat apart from the imitations. You can see comparisons here Bio-mat versus imitations.

Can the Biomat be used on 110 or 220 volts?

The biomat is available in both 110v and 220v. More information is below.

If you wish to purchase more than one mat?

All Biomats are sold at the same price for everyone. If you want to buy several then a discount could be setup, but that would be for 20 or more. The only discount available on the Biomats is for the Professional and that is $100 if you work in a health related field such as a massage therapist or chiropractor. Sorry, but there is no wholesale pricing available to the public or distributors. Everyone pays the same price. The company set it up this way so no one is undercutting anyone else.

What is the cost of the beds when you become a distributor verses a retail price without being a distributor?

The prices are the same for everyone. There is no discount for distributors. The company doesn't sell directly to the public, all sales go through distributors. Distributors receive a commission.

Can I order just the Professional without the Pillow?

Yes, just go to the order page and select it. The Pro Only is listed under the Pro package.

Could you please contact me with pricing of the different Bio Mats and pillow etc.

All prices of the Biomats are listed on the order page.

What if someone is selling for less than you? Can you match it?

All distributors sell products for the same retail price and not less, and cannot offer free shipping, this is Richway & Fuji Bio Inc. International policy. When Richway & Fuji Bio Inc. International began selling Biomats people were selling the Biomats at different prices, people were undercutting each other and creating issues and anger between sellers. The Biomat is an incredible healing product created with healing intent, good kharma and positive energy. So the distributor program and binary system was setup, and everyone sells the Biomat for the same price so no-one is undercutting anybody and this keeps everybody equal and happy, doesn't create a bad vibe or friction between distributors. This product wasn't created to be a corporate product for mass marketing, it was created as a wonderful alternative health product. If someone is selling a Biomat for less then it may be used, and may be out of warranty. If a distributor is selling a new Bio-mat for less than the retail price then the purchaser will lose all rights to warranty, and cannot become a distributor. The distributor may lose their distributorship. This is company policy, it is not law, but company policy.

Thinking about ordering the Amethyst Biomat on Amazon?

Beware, you will pay more. How? Sales Tax, Amazon collects sales tax. We do not charge sales tax (except to Hawaii orders). And all Biomats sold on Amazon will not have repair and warranty coverage.
All orders through bio-mat.com are processed through and shipped by Richway Fuji Bio Inc (the manufacturer) so you will have all repair and warranty coverage. You can pay with your Amazon account on this site so you will not have sales tax (except to Hawaii orders) and will have full repair and warranty coverage.

 

How do I place an order?

To order click on the 'Buy Now' to add item(s) to your cart.  You can add/delete items in your cart by clicking on the appropriate button. Once we have received notification of your order we will process your order and you will receive an email receipt of your order.

What payment methods do you accept?

We accept payment through our shopping cart with Paypal, Paypal Credit, any major credit card, Amazon Pay and Apple Pay. You do not need to set up an account to use a credit card. If you still want to order with a credit card and not order online, give us a call toll free at 1-877-Bio-Mat-Order (1-877-246-6286) or contact us. When you click to add an item to our shopping cart, you will be taken to our secure shopping cart https://orderthebiomat.com. We also accept wire transfer, postal money orders, and check. If you would like to pay with check or money order, please click on the Buy Now button of the product you wish to order, fill out the shipping information (don't click on submit order), print the form, and mail it with your payment for the total (including shipping) made payable to:
Fuji Bio Science and mail it to:
Biomat
PO Box 163511
Sacramento, CA 95816
Please allow a few days for bank processing time.

Check out with Paypal, Amazon Pay and Apple Pay

How do I know my credit card purchases are secure?

These transactions are protected by going through our Secure Server used by our website to provide you with 256 bit security. Look for the lock in the URL as well as the address https:// the 's' shows the site is secure. If for some reason, your payment is involved in a security violation of any kind, we will work with these companies to find the problem and resolve it to your satisfaction. We are relying on them to do their part and we will certainly do our best from this end to give you a good shopping experience every time. We want your business and value your privacy.

How can I cancel my order before checking out?

You can cancel the order process at any time by clicking on the cancel button or deleting each item form your cart.

How much will the shipping cost and how is it determined?

See our Shipping Information page for details. Shipping prices are product-based, each item is individually boxed. When you select the product(s) you wish to purchase the shipping charge will be displayed in each item total.
In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order. When you select the product(s) you wish to purchase the shipping charge will be displayed so you know exactly how much is added to cover shipping and handling. Orders requiring Expedited Delivery are subject to additional special handling charges for each item for US shipping, other countries we do not offer expedited at this time. You can find the Expedited Shipping option on the navigation bar in the shopping cart so after you select the item you wish to order you will be taken to our secure cart, look for the Expedited Shipping option on the navigation bar and select the item you wish to order, then on checkout remove the item without Expedited Shipping.

How long after I place my order will I receive my order?

See our Shipping Information page for details, usually it's about 1 week but could take up to 17 business days.

I have 220v electricity, can I order a 220v version?

Yes, you can order a 220v version. See our Shipping Information page for details. It may take up to 7-40 days, but sometimes you may receive it in about a week. There is no extra cost for a 220v version. If you would like to order a 220v version, go to the International page to find your country, you can also order for US shipping on the order page, email us immediately after you order so we can change it to 220/40v. The Biomat and its' controller are wired specifically for their designated voltage. Interchanging the two types of controllers may cause damage or injury.

Do you ship internationally?

Yes, we ship internationally via UPS and FedEx, but additional shipping fees may apply. Go here for International Orders, (all orders outside U.S.). We would be happy to provide a quote for International shipping fee directly to your physical address please emailsales@bio-mat.com.. See our Shipping Information page for details.

Security

Our server uses SSL (Secure Sockets Layer) encryption to scramble the transmission between you and bio-mat.com so that anyone attempting to intercept the message will be unable to read it. SSL is the best method currently available to secure your transaction. SSL Certificates are used to authenticate a site and ensure that a secure connection exists between the browser and the server hosting the web site. It also guarantees that you are fully connected to the site provided by the URL. bio-mat.com uses an SSL certificate with an encryption rate of 256 bits.

Getting Started

Now that you have a Amethyst Biomat see our Getting Started page to learn how to use your Biomat Amethyst and get the most out of it.

Professionals Discount

If you are are on this list, you qualify for a $100 discount. Professionals Discount list (not all-inclusive): Physician, Physician Assistant, Dentist, Dental Surgeon, Dental Assistant, Pharmacist, Nurse, Dietitian, Nutritionist, Therapist, Psycologist, Psychiatrist, Physical Therapist, Occupational Therapist, Clinical Social Worker, Chiropractor, Obstetrician, Midwife, Geriatrician, Geriatric Nurse, Geriatric Care Manager, Surgeon, Surgeon's Assistant, Anethesiologist, Anethesiologist Assistant, Surgical Nurse, Rehabilitation Nurse, Physiotherapist, Respiratory Therapist, Prosthetic Technician, Ophthamalogist, Radiographer, Radiologist, Podiatrist, Foot Health Practitioner, Health Inspector, Paramedics, Massage Therapist, Reiki Practioner, Acupunturist, Yoga Instructor, Naturopath, Herbalist, Ayurveda, Crystal Healer, Crystal Shop owner, US Military/Veteran Army Navy Air Force Marines Coast Guard (form needed DD Form 214, WD AGO 53, WD AGO 55, WD AGO 53-55, NAVPERS 553, NAVMC 78PD, or NAVCG 553), Police Officer, FBI Agent, Firefighter, Sheriff, Animal Control Officer, Lifeguard, Air Marshall, Park Ranger you can get $100 off the Bio-Mat Professional with a copy of your license/certificate. This discount applies to each Bio-Mat Professional you order. This discount is only available on the Professional. Just email us a copy of your license/certificate to sales@bio-mat.com.

Distributor Terms

The Biomats are sold through distributors only, not directly to the public. When a distributor makes a sale they earn a commission. So instead of offering wholesale pricing you earn commissions and this way everybody pays the same, but as a distributor you earn commissions and the % rate goes up with more sales. So the prices you see on the website are the prices everyone pays whether you are a distributor or a customer. Check our Be A Distributor page on our site for more details.

To become a Distributor of Richway Fuji Bio Inc. International, Inc., a person (or legal entity) needs to fill out the ISA (Independent Sales Agreement) for $80. If you have yet to make your initial purchase, fill out the ISA (Independent Sales Agreement) so you can start earning referral income right away. Richway Fuji Bio Inc. International Inc., willfully accept applicants for new Independent Representatives (herein referred to as I.R.) to market their products to retail customers. Whereas: the applicant is interested in becoming an I.R., and earning compensation for the sale of Company Products to the retail customer. Therefore these persons enter and agree to the Terms and Conditions herein set forth on the Be A Distributor page.

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. bio-mat.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. bio-mat.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders are subject to pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Returns for Refund

Refunds - A return merchandise authorization (RMA) number must be obtained by contacting our office (808-589-2800) or emailing (customerservice@Richwayusa.com) us before any returns for refunds or repairs are made. Be sure to have your invoice (RI) number on hand when contacting our office.
REFUND POLICY:

  1. 0 to 7 days from date of delivery 100% Refund
  2. 8 to 14 days from date of delivery 70% Refund
  3. 15 to 30 days from date of delivery 50% Refund
  4. 31 days or more days from date of delivery 0% Refund

Returns must be received by our office within two (2) weeks from the date the RMA was given. The customer is responsible for the return shipping charges.

What do I do if the bio-mat or the controller stops working and needs repair?

When the alarm light or 158'F light flashes on the controller, this may indicate that the connection going into the Bio-mat is not pushed in all the way or secure. Disconnect the Bio-mat from the power source, and from the controller to the bio-mat. Reconnect the connector into the Bio-mat from the controller, make sure the connection is flush, there shouldn't be any gap where the two plastic caps meet. It may be difficult to push in. Reconnect the power, a power strip is recommended, and test the mat. If you are still experiencing issues, please call our customer service center at 1-855-338-6410.

Repair service is available for each product's serviceable life. If we determine that a product is not repairable due to unavailability of functional parts or the serviceable life of the product has expired, we will not be able to service your product. The repair service does not cover any product which is damaged or malfunctioning due to causes beyond our control including, but not limited to, repairs necessitated by operator or owner negligence such as the failure to maintain the product according to the owner's manual instructions, improper installation, accidental damage, damage from abuse, misuse, mold, mildew, bodily fluids and other liquid contact, rust or corrosion, and acts of nature.
If your product requires service, call the Richway Fuji Bio Inc. Repair Dept. toll free at 855-338-6410.
To obtain service under this warranty, you must call prior to submitting your product to obtain a return merchandise authorization (RMA) number. Returns must be received by our office within 30 days from the date the RMA was given. This number is required and must be placed in a visible area on the front of the package.
When inquiring about a repair, please provide a detailed description of the problem you are experiencing and provide your RI NUMBER for your purchase. The RI number is the Richway Fuji Bio Inc. invoice number for your purchase which is obtained at the time you place the order. The following information provides some details of our repair service.

  1. Up to 2 months from the date of delivery, Richway Fuji Bio Inc. will pick up the product, repair it and send it back to the customer at no charge.
  2. 3 months to 12 months from the date of delivery, the customer is responsible for shipping the product back to Richway, Richway will repair it and send it back to the customer at no charge.
  3. Lifetime Replacement Program:
  4. 13 months to 24 months from the date of delivery, service charge is 10% of the retail price, the product does not need to be shipped to Richway, a brand new product will be shipped by Richway (shipping fee paid by customer).
  5. 25 months to 36 months from the date of delivery, service charge is 20% of the retail price, the product does not need to be shipped to Richway, a brand new product will be shipped by Richway (shipping fee paid by customer).
  6. After 3 years from the date of delivery, service charge is 30% of the retail price, the product does not need to be shipped to Richway, a brand new product will be shipped by Richway (shipping fee paid by customer).
  7. Only the original buyer of the product can call to get the warranty service.

How to send product in for repair:
  1. Pack items securely. Do not send the Biomat in the suitcase/carry bag. If stones are leaking from the Biomat for any reason, tape the delivery box well at all openings to prevent stones from leaking out of the package while in transit.
  2. IMPORTANT: Write the RMA number on the outside of the package along with return name, address and phone number. Richway will not be responsible for packages that are shipped without an RMA number written outside of the package. These packages may be refused and returned to sender.
  3. The package(s) must have a tracking number. UPS or FedEx shipments can be tracked. If sending via the US Postal Service (USPS) requesting delivery confirmation will enable tracking of your item. If sending via USPS, you may insure your item at your discretion, but the insurance receipt cannot be used for tracking. The shipment is considered the customer's property and responsibility until it is received by Richway. The customer is responsible for monitoring and ensuring their shipment is received by Richway. Please keep your tracking number on record to monitor your shipment.
  4. Ship the item postage paid to: Richway Fuji Bio Inc. International, 1314 South King Street, Suite 520, Honolulu, HI 96814, Tel: 808-589-2800
  5. For International order, ship the item postage paid to: R&L Co., Ltd., 11F, Ace Gwangmyeong Tower B, 108 Haan-Ro, Gwangmyeong-Si, Gyenggi-Do, Korea 14319 Tel: 02-6112-7711

How to send in payment for repair:
  1. Upon completion of the repair, Richway Fuji Bio Inc. will get in contact with the customer for payment information and return address confirmation.
  2. If you would like to pay by check, you may enclose a check payable to Richway Fuji Bio Inc. & Fuji Bio Inc. with your repair.

Service time: Estimated 14 days after Lifetime Care Program form and payment has been received.

Parts covered: Electronic components, heating element, top cover replacement, pillow (stone) wrap replacement and carry case (carry case within 1st year only) CONTROLLER - Free repair under warranty. Out of warranty - Free repair if it is repairable when the customer sends the controller to Richway. If it is not repairable, 50% of the then current Controller retail price for a replacement.
BIOMAT ACCESSORIES - COTTON PAD, QUANTUM ENERGY PADS, AND ASSEMBLY PARTS, OTHER RELATED PRODUCTS - CUSHIONS, PILLOWS, GERMANIUM PADS, AND ALL HEALTH PRODUCTS ARE NOT ELIGIBLE FOR REPAIR.

Written Warranty Information:
3 Year Limited Warranty (Effective for purchases made from September 1, 2015)
Richway Fuji Bio Inc. warrants the covered product to be free from defects and malfunctions at the time sold. "Defects" as used in this warranty, are defined as imperfections which impair or impede the function and use of the product. This warranty lasts 3 years from the date of delivery. This warranty extends to the original purchaser only. Coverage terminates if you sell or otherwise transfer ownership.

What this warranty covers:

  1. Biomat / Biobelt / Amethyst Pillow: This warranty covers any defects or malfunctions in the electronic components, heating element, top cover replacement, pillow (stone) wrap replacement. Customers that have their Biomat replaced by the Lifetime Care Program will only have the mat replaced, and will not receive a new cotton pad, controller, or carry case.
  2. Quantum Energy Pad / Quantum Energy Comforter: This warranty covers any defects or malfunctions in the microfiber cover, internal cushion, comforter, and pillow case.
  3. Alkal-Life: This warranty covers any defects or malfunctions in the main unit and accompanying parts.

What this warranty does not cover:
This warranty does not cover abuse, misuse, natural disaster, insufficient or excessive electrical supply, ordinary wear, fading, failure to follow instructions and improper maintenance. Richway Fuji Bio shall not be liable for any incidental or consequential damages as a direct result of negligence or misuse. This warranty does not extend to the purchase of opened, used, repaired, repackaged, and/or resealed products by surplus or bulk re-sellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products of parts thereof which are repaired, replaced, altered, or modified, without the prior express and written consent of Richway Fuji Bio Inc.
How to get service:
To obtain service under this warranty, contact Customer Service at 1-808-589-2800 / Toll-Free 1-855-338-6410 or RMA@RichwayUSA.com and provide the purchaser's name, Richway Invoice (RI) number, and a detailed description of the problem you are experiencing. They will provide you with a return merchandise authorization (RMA) number. This number is required and must be placed in a visible area on the front of the package. Ship your product postage paid, include a copy of the original sales slip, credit card receipt or other proof of the date of the original retail purchase. If servicing within the first two (2) months, we will send you a prepaid shipping label to cover your shipping costs. If servicing from the third month and on, the customer is responsible for shipping costs to return the product for repair or replacement. We will cover the shipping costs to return the product back to the customer.
Return addresses:
Richway & Fuji Bio Inc., 1314 S King Street, Suite 520, Honolulu, HI 968141, Tel. 808-589-2800 / Toll-Free: 1-855-338-6410 (USA, Canada, Guam, Saipan)
International orders: R&L Co., Ltd., 11F, Ace Gwangmyeong Tower B, 108 Haan-Ro, Gwangmyeong-Si, Gyeonggi-Do, Korea 14319, Tel: 02-6112-7700
All products purchased from E-Commerce sites (Amazon, eBay, etc) will not be covered under warranty.
To obtain service under this warranty, you must call prior to submitting your product to obtain a return merchandise authorization (RMA) number. This number is required and must be placed in a visible area on the front of the package.
Consumer goods and cracking clear heat-dense polyurethane windows on Biomat Products with crystals leaking: Our products are personal consumer goods which are just like toothbrushes, clothes, mobile devices or computer components, so a wear-and-tear overtime is expected (same as other typical personal items). Product service lives may vary, depending on use and environments. NOTE: If a product is "defective/ faulty", it refers to a new product that does not operate or perform as it was advertised its original purpose from the beginning. Otherwise, it would be a "used" or "worn" product. Any material under repeated heat (especially high heat) on a regular basis will deteriorate, wear out and age in a quicker speed.

Terms of Service

See our Terms of Service page.

Privacy

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Copyright

All material on this site may not be reproduced, distributed, or otherwise used, except with the prior express permission of bio-mat.com. All Rights Reserved.

bio-mat.com may change, add, or delete these FAQs and Policies or any portion thereof from time to time in its sole discretion. bio-mat.com will provide you with reasonable notice of any changes by posting them on the bio-mat.com web site. Thereafter, you expressly agree to be bound by any such amended FAQs and Policies.

Many thanks to those who have asked questions and want to learn about the Biomat. And a hearfelt thank you to Calvin Kim and Jeff Williams for their help in answering questions.

 

*Legal Disclaimer. Information provided is for informational purposes only and is not a substitute for professional medical advice. These studies have not been conducted using the Biomat and are only provided for informational purposes. The Biomat is not approved for any use other than what is stated in the User Manual. Richway and Fuji Bio Inc is neither responsible for nor endorses the contents on this page. Users of the Biomat should not expect results similar to the studies.

 
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